Persuasion

We spend a lot of time here coaching people on how to communicate in order to get the outcomes they want. And in some cases, the outcome is a sale of a product or a service. But in many cases, the outcome is the “sale” of an idea or a plan. The vast majority of persuasion […]

We had a fascinating conversation with a workshop participant recently. He shared a real story, about a presentation he gave soon after he joined his current company. He worked hard at it, he prepared, and he was nervous, but ready. He made the presentation, it seemed to go OK, and then afterwards he asked for […]

We just finished an intensive workshop, designed in multiple modules and spread out over multiple days, with one of our top clients. The topic was Executive Communication Skills, and the goal was to coach a small group of ten rising executive stars in the art of persuasive, executive-level communication skills. We covered a lot of ground […]

(Author’s Note: I was recently scrolling through our archive of old blog posts. And I came across this one, which I wrote in 2014. It is a simple story about an interaction with my then-four-year-old son, where he outmaneuvered me at the frozen yogurt shop. But as is often the case, the simple story illustrates […]

I spend a lot more time thinking about listening now than I used to. Why? I am not really sure. It could be my advancing age. It could be parenthood. It could be experience in my job. It could be the influence of some of the people in my life. Probably, it is a little bit of […]

Have you ever listened to that person who says something like “um” over and over and over? After a while, all you hear are the “ums.” How about the person who says “like,” or “you know?” Distracting, right? How about the person who qualifies everything they say with a “sort of” or a “kind of” […]

Over the last month, we have spent nearly every day in workshops with some of our top clients. And in every single one, the concept of terrible PowerPoint slides came up. Everyone wants to know how to make their slides simpler. Everyone wants to have a “Steve Jobs” level of simplicity with their slides. But […]

So often in preparing to communicate, we make a fundamental mistake: we enter what my colleagues and I refer to as “the messenger mindset.” What this means is that our entire approach to communication is about the “delivery of information.” When we fall into the messenger mindset trap, we are only thinking about what we want […]

There is a mindset I hear people articulate from time to time… and that mindset is that your presence is primarily created by the way you look and carry yourself. I heard this again recently in a workshop I was teaching, and the participant said that they did not have the wardrobe to create a […]

We spend a lot of our time in workshops, on this blog, and in all our conversations with our clients, discussing the importance of good communication skills. We always talk about the power of listening, of being prepared, of having goals and talking points and plans… all of it matters. When you take a good […]