When we think about communication in the workplace, all too often we focus on the delivery part: what we will say, what our slides will look like and how loudly we should speak. All that’s important, but what about the other side?

Making consistently good choices about how much detail to include is a critical component to being a consistently good communicator. So, if the amount of detail you must include is variable, then what is your default setting? We all need to have one. But what is the correct one?

Whether you're preparing for an important meeting, conference call, or presentation, chances are you'll have opportunities to communicate that are mission critical to your success. So how do you take a step forward and prepare yourself to succeed?

In every single workshop we teach, and in every single coaching conversation I have, people bring up the cognitive overwhelm they feel every time they look at their calendar.

Why are we talking about rental cars today? What do rental cars have to do with communication and leadership, our typical topics in this space?

Have you ever sat through a meeting, or a conference call, or a presentation, and thought to yourself… “Oh my god… I wish this person would get to the point…“? Yeah. Me too. Many, many times.

Getting people to listen to you in today’s modern workplace is hard enough. We write about that challenge all the time. But once you get people to hear you, your challenge is not over. Getting people to hear you is a great first step… but only a first step.

You can tell a lot about an organization by the way it behaves. The things that an organization says it cares about matter, of course. But what matters more is whether the organization’s actual behaviors match up with its communication.

There are some days when our business decisions feel kind of like this... we are jumping off a cliff. The choices we have to make

Does your message stand out? Do you make it easy for your audience to remember what you say? Does your message make an impact on the mind of your listener? You need to care about this, because

In this issue of FATHOM, we explore a real-life case study of solutions The Latimer Group was able to provide for a medium-sized aerospace company facing strong headwinds.

The Problem: The company had moved aggressively into generative AI without first grounding these investments in a strategic plan: they had purchased tools to say they had them, but failed to decide what problems the tools were solving and if they were the right tools. So how was this addressed? READ ON:

Before developing a message, we first identify the outcome we are trying to achieve. What problem are we trying to solve? Only then do we determine the message and persuasive point of view. Yet when it comes to workplace technology,

Leaders make an impact, with every action, statement, question, reaction, facial expression… even with silence. The more senior the leader, the bigger the impact. Sometimes those impacts are

The short answer is, “Yes, absolutely.” The slightly longer answer is, “Yes, but you have to work at it.” Some will have to…

Like any business owner, I spend a lot of time thinking about our business here at The Latimer Group. And like any business owner, I always try to understand the impact we are making and the value we are providing.

How do you make sure that other people are listening and engaged when you are in charge of a virtual meeting? In many ways, the same basic principles of persuasive communication apply.

Well-timed moments of silence will enhance the experience for everyone in the room.

From our experience many people begin their communication by opening their AI tool instead of taking a step back to complete the first step in The Latimer Communication Mode: Assessing their opportunity. This is exactly where the risk begins, not because AI is flawed, but because it lacks human discernment.

Showing your audience respect has a lot of great payoffs. It makes your audience feel engaged and positive, it can enable a culture of buy-in, in which people feel committed not only to execute a plan or implement a new product but to make it succeed… and it can make you a more specific, persuasive presenter.

Who Are You? It is a simple question that often baffles us. Many of us have spent years in the world of work and leadership, yet no one has ever stopped us to actually answer it.