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The Best Email I Have Ever Received

Every once in a while, something unexpected happens that just makes your day so much better. I had one of those “somethings” yesterday. I am on the road again this week, away from my family, which is never fun. I landed and made my way to the hotel, got settled and unpacked, and prepared to […]

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Controlling the Outcome of Your Communication

“That’s not what I said…” “That’s not what I meant…” “You’re not hearing me…” You’ve probably said at least one of those three things at some point in communicating with your colleagues. At first pass, they may seem like simple objections, simple statements to help steer someone to the point you’re trying to make. But […]

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Six Rules For Healthy Office Relationships

Originally published with the Forbes Coaches Council, October 2019. You spend a lot of time with the people you work with, and both in terms of happiness and effectiveness, it’s important to cultivate strong, healthy office relationships. Yet many of us neglect the basic rules of relationships when we step into our professional roles — […]

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How to Communicate at the Highest Level

Have you ever considered mapping your progress as a communicator? In short, the only way to REALLY be sure you’re improving as an effective communicator is to have some way to measure that improvement. When we work with clients at The Latimer Group, we use a three-stage rubric of Professional-, Leadership-, and Executive-Level communication… So how do we […]

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Be Human — Machines May Do Everything Else

Communicating with empathy might be the most important skill you can master. Why so?  Because it’s quite possible that machines are going to be dramatically better at almost – almost – everything else, and maybe much sooner than we expect. What we know for sure is that artificial intelligence (AI) is already very much woven […]

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4 Persuasion Tips from a Brewery Tap Room Manager

Today’s post was written by Brett Slater, Chief Social Media Officer at The Latimer Group. In addition to my work with The Latimer Group, I also work in the tap room of a local craft brewery in the tourist town of Boothbay, Maine. On any given summer Saturday, I interact with literally hundreds of people […]

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Let’s Not Call Communication a “Soft Skill” Please

(We recently had a conversation with a good friend of The Latimer Group, who said something really powerful to us. Our friend shared that her firm no longer calls communication a “soft skill.” Instead, they refer to communication as a “power skill.” We LOVE that, and it caused me to write this post, which has […]

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The Hidden Key to Building Credibility

Let’s talk about building credibility… real credibility. Not the short term version of credibility that comes from a referral or a common friendship or the personal courtesy of someone giving you a chance. No… let’s talk about the long-term credibility that is built by you, your actions and your performance. Real credibility is created in […]

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Build “Muscle Memory” and Overcome Speaking Anxiety

How do you get better at hitting a golf ball? By hitting golf balls. How do you get better at riding a bike? By riding a bike. How do you get better at anything? By practicing and repetition… by building up a comfort level… by building up muscle memory. And some good coaching along the way certainly helps […]

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How to Succeed in The New Communication Age

At The Latimer Group, we speak with our clients and friends all the time about the “New Communication Age” that we live in. Today, communication is not just about having or controlling information. Years ago, in an era when not everyone had access to all the information they needed, the best communicators were, in fact, […]

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