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Category: Communication

Making Memory Work for You

Publisher’s Note: This post was written by Jay Prewitt, who is the newest member of our team, and is a Facilitator and Coach with us at The Latimer Group. Jay is pursuing a EdD in Organizational Leadership at the University of Southern California, and brings a wonderful voice and perspective to our team and to our readers. […]

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Your Presence is Everything About You

There is a mindset I hear people articulate from time to time… and that mindset is that your presence is primarily created by the way you look and carry yourself. I heard this again recently in a workshop I was teaching, and the participant said that they did not have the wardrobe to create a […]

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How Quickly Should You Get to the Point? It Depends!

My colleagues and I always talk about the importance of getting to the point quickly. So don’t worry… I am not about to contradict twenty years of Latimer teaching. But my colleagues and I also believe in the importance of audience and situational awareness, and that we should always try to avoid a one-size-fits-all approach. […]

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Manage Expectations, and Maintain Credibility

I was speaking with my good friend Tom the other day. Tom is a business owner, and the definition of a straight shooter. He doesn’t tolerate people who waste his time or who don’t deliver as promised. We were speaking about a few things on the phone, and he shared a story of a contractor he was […]

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Persuasion Tips: Make Your Audience Feel the Problem

Getting people to listen to you in today’s modern workplace is hard enough. We write about that challenge all the time. But once you get people to hear you, your challenge is not over. Getting people to hear you is a great first step… but only a first step. The next step, which may also be the […]

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Speaking Tips: 5 Ways to Calm Your Nerves

Asking people if they “get nervous” when they have to stand up and speak is almost not worth asking. For most of us, the answer is a resounding “yes.” As we begin to return to an in-person post-pandemic work environment, many of you will have important meetings, conference calls, or presentations on your calendar. Some […]

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The Search for Brevity

Have you ever sat through a meeting, or a conference call, or a presentation, and thought to yourself… “Oh my god… I wish this person would get to the point…“? Yeah. Me too. Many, many times. We all know what it feels like to have our time wasted by someone who just won’t, or can’t, […]

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The Customer is NOT Always Right

Sometimes certain phrases get repeated so often, they become more than cliche. They become indisputable fact. But that doesn’t mean such statements are always correct. Like many cliches, “the customer is always right” has a great deal of truth to it. The customer knows what they want or need, and the customer is entitled to […]

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What’s Your Default Setting for Detail?

I do a lot of one-on-one coaching. And in most cases, I will conduct some background interviews to gather information about the person I am coaching… what are their strengths and weaknesses, and what gaps can I help fill? One of the most common weaknesses that I hear during those interviews is that the person […]

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To Communicate Well, First Listen Well

When we think about communication in the workplace, all too often we focus on the delivery part: what we will say, what our slides will look like and how loudly we should speak. All that’s important, but what about the other side? Before we speak, we need to listen. And when we do speak, we need to make sure that our audience […]

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