Listening

My colleagues and I always talk and teach about the importance of knowing your audience, and preparing for your work communication correctly. And at the center of that work is the ability to clarify the message and “the ask,” to try to anticipate what the audience will care about, and the questions or objections they […]

(Author’s Note: The following story happened on December 6, 2021 during a quiet afternoon at our office. I happened to be sitting at our conference table with my wife Emily. We were having lunch, doing Christmas cards, and just making small talk about all the things we had to get done between then and the […]

The world is a constantly evolving place made up of constantly evolving people with constantly evolving expectations. What does that translate into? A world where your skills need to be constantly evolving (obviously). But as obvious as the point sounds, that is a really hard thing for most people to achieve. Agility is a good […]

(Author’s Note: I was recently scrolling through our archive of old blog posts. And I came across this one, which I wrote in 2014. It is a simple story about an interaction with my then-four-year-old son, where he outmaneuvered me at the frozen yogurt shop. But as is often the case, the simple story illustrates […]

I love podcasts, and listen to a wide range of them: sports, news, politics, crime drama, entertainment… you name it. I love the easy access and the escapism of a good podcast. One of my favorites is called Smartless which is cohosted by Jason Bateman, Sean Hayes and Will Arnett, three celebrities who are good […]

AI tools are being used everywhere these days. The efficiency and precision they bring is powerful, but as we mentioned in the blog post, AI: “Use it as a Prompt”, we never want to remove the human element from communication. Powerful, persuasive communication is authentic in tone and content. To achieve this using an AI […]

I spend a lot more time thinking about listening now than I used to. Why? I am not really sure. It could be my advancing age. It could be parenthood. It could be experience in my job. It could be the influence of some of the people in my life. Probably, it is a little bit of […]

We spend a lot of our time in workshops, on this blog, and in all our conversations with our clients, discussing the importance of good communication skills. We always talk about the power of listening, of being prepared, of having goals and talking points and plans… all of it matters. When you take a good […]

Author’s Note: I wrote this piece exactly three years ago, on September 11th, 2020, and then reposted it again in September 2021 and 2022. And based on the number of emails and comments I received each time, it was clear that it resonated loudly with many. And everyone who knows me, knows I love meaningful […]

Four years ago, things were going well for me and my colleagues at The Latimer Group. We were like a boat running hard downwind in a following breeze. The wind was blowing the dog off the chain, and we were barely holding on, white knuckles at all times. But even though the breeze was blowing […]