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Category: Listening

The Hidden Key to Building Credibility

Let’s talk about building credibility… real credibility. Not the short term version of credibility that comes from a referral or a common friendship or the personal courtesy of someone giving you a chance. No… let’s talk about the long-term credibility that is built by you, your actions and your performance. Real credibility is created in […]

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First Impressions – How to Leverage and Fight Them

It takes less than 30 seconds for people to decide what kind of person they think you are. What a quaint idea! In fact, Princeton psychologists Janine Willis and Alexander Todorov have demonstrated that study participants make judgments about a person’s competence and trustworthiness in as little as a tenth of a second. One of the […]

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Manage Expectations, and Maintain Credibility

I was speaking with my good friend Tom the other day. Tom is a business owner, and the definition of a straight shooter. He doesn’t tolerate people who waste his time or who don’t deliver as promised. We were speaking about a few things on the phone, and he shared a story of a contractor […]

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The Amazing Power of Yet

My son started fourth grade this week, and on his first day he brought home something from his teacher that I found profound and inspiring. As he was excitedly recounting his first day, and telling us about old and new friends, his new locker and how he intends to decorate it, he pulled out a […]

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Please Don’t Stereotype… Anyone

Stereotyping… I thought we weren’t doing this anymore? I thought that as a society we had realized that making broad generalizations about a person based on their race, gender, sexual orientation, or demographic was no longer acceptable. Well, I guess Good Morning America host Lara Spencer didn’t get the memo. Or at least, the version […]

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Does Your Message Create a Void of Understanding?

We work with our clients all the time on message development. We think that figuring out what you want or need to say is critical to great communication in today’s world. Otherwise, your unorganized, unplanned message will just drift in the background noise of an incredibly loud and busy world. But there is another way to […]

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Persuasion Tips: Be Ready to Argue the Other Side

We think and talk about persuasion a lot over here at The Latimer Group. We believe that the ability to use your words to create good outcomes is a critical skill in our world today… this has probably always been true, but perhaps never MORE true than it is today. In a world where communication and information […]

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How a Good Listening Plan Makes Your Message Stronger

My colleagues and I write and talk all the time about having a message plan. And furthermore, we write and talk all the time about how strong listening skills can make your message planning stronger and easier. But what do we listen for? Listening is great and important, and most people don’t do it very well. But is it enough […]

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Persuade Your Way To A New Job

Originally published with the Forbes Coaches Council, July 2019. We all face many moments of persuasion in our careers: convincing an executive to back a new initiative, selling a product or service to a new client, bringing our teams on board to change strategies. But perhaps the most important and nerve-racking persuasion opportunity is much more personal: […]

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The Courage to Shut Up

Frequently, one of the participants in a Latimer workshop will say something that totally grabs me. And I always will pause the workshop, write a note in my “ideas book” and then say, “That will be a blog post, and I can footnote you, if you want.” In this case, the participant politely declined a […]

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