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Category: Listening

Become a Diagnostician

The Olympic Games are happening this week and next, which will tell you everything you need to know about where my head is for the next few days. I love the Olympic Games, for many reasons. But near the top of the list is that I love learning about how elite performers became elite. And […]

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Good “Pre-Persuasion” Makes Everything Else Easier

Do you find it easy to persuade people? That’s a broad question, with an answer that is likely to be some version of, “sometimes.” Whether someone is easily persuaded depends on a lot. The size of the ask, the environment and situation you’re in, the kind of person you’re trying to persuade, and other variables can all play […]

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The Customer is NOT Always Right

Sometimes certain phrases get repeated so often, they become more than cliche. They become indisputable fact. But that doesn’t mean such statements are always correct. Like many cliches, “the customer is always right” has a great deal of truth to it. The customer knows what they want or need, and the customer is entitled to […]

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To Communicate Well, First Listen Well

When we think about communication in the workplace, all too often we focus on the delivery part: what we will say, what our slides will look like and how loudly we should speak. All that’s important, but what about the other side? Before we speak, we need to listen. And when we do speak, we need to make sure that our audience […]

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Dean Brenner on the Ebb and Flow Podcast

I recently had the pleasure of being a guest on the Ebb and Flow Podcast, hosted by Paul Leeming of Long River Wealth Management. I know Paul and his partners at Long River really well (full disclosure… the senior partner and founder of Long River is my father-in-law, Tom Lips). Their group sets the standard […]

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Tips and Tactics for Better Listening

How well do you actually listen to the people around you? Do you think you listen well? Are you sure? I think I listen fairly well, most of the time. When I focus on it, which is most of the time, I do listen well. But it is far too easy to get distracted, and […]

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Controlling the Outcome of Your Communication

“That’s not what I said…”“That’s not what I meant…”“You’re not hearing me…” You’ve probably said at least one of those three things at some point in communicating with your colleagues. At first pass, they may seem like simple objections, simple statements to help steer someone to the point you’re trying to make. But if we […]

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Remember the Lessons We Teach Our Kids

I am always amazed at how often there is a crossover between the things my wife and I speak with our kids about, and the conversations that come up in my work with clients. The context and the vocabulary is usually pretty different. But the essence of the discussions are usually the same. So, just […]

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What Makes Your Garden Grow?

I love to garden. Anyone who regularly reads this blog knows that. I write about it all the time. Its relaxing, gets me outside breathing the fresh air, and there is a distinct sense of satisfaction that comes from creating something and watching it grow. I also love the rhythm of the seasons with gardening. […]

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Video: How to Communicate at the Highest Level

Have you ever considered mapping your progress as a communicator? In short, the only way to REALLY be sure you’re improving as an effective communicator is to have some way to measure that improvement. When we work with clients at The Latimer Group, we use a three-stage rubric of Professional-, Leadership-, and Executive-Level communication… So how do we […]

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