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Category: Listening

It’s Time to Start ‘Picking Our Moments’ Carefully… Again

Good communication requires a lot of things… listening, planning and preparing, and practice are definitely on the list, among other things. But one of the deceptively important elements of being a good communicator is about “picking the correct moment” carefully. Certain types of messages can be delivered at almost any time. Telling someone something good, […]

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A Commitment to Other Ideas

This has been a fascinating, exciting, frustrating and scary week in the United States. Which of those emotions are strongest in you probably depends on, like so many other things in our country right now, your political leanings. This week has been all of those things for me, and more… a really emotional and complicated […]

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Do You Know Who I Am?

I have been going through our blog archive quite a bit lately. We have been writing in this blog for nearly 15 years, so there is a lot of old content to review. Today, I share one with you that I wrote and posted in August 2009. We are resharing it today because unprepared, one-size-fits-all […]

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How To Control That Voice of Doubt Inside Your Head

That little voice inside your head, the one that tells you aren’t good enough… do you know that voice? Do you ever hear that voice telling you to question your own value or qualifications? Do you ever hear that voice whispering sour questions to you? I hear that voice, and I am sure most of […]

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The Balancing Act of Leadership Communication

The world is a constantly evolving place made up of constantly evolving people with constantly evolving expectations. What does that translate into? A world where your skills need to be constantly evolving (obviously). But as obvious as the point sounds, that is a really hard thing for most people to achieve. Agility is a good […]

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Business Is a Team Sport

One of the primary goals of this blog is to share our team’s ideas on communication skills, and highlight all of the ways that great communication helps you in the workplace. Great communication contributes to stronger leadership, collaboration, customer service, client retention, brand building, sales success, employee retention… a long list of important business success […]

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Communicating in a Masked World (Continued): What Else Gets Muffled?

This post was written by Hannah Morris, Director of Assessment & Advancement at The Latimer Group. In Dean’s recent post about the impact of masks, he addressed new challenges to conversational communication. Indeed, the combination of muffled voices and invisible lips makes it far more difficult to catch every word that is said – especially for those […]

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Check on Your People, People

We are now six months into a health crisis that has changed everything we do… the ways we work, go to school, socialize, shop, vacation, walk past others on the street… there are very few things that are the same as they were in early March 2020. When we all “went home” from work and […]

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Great Business Communication Is Not About You

The hardest thing for any subject matter expert (SME) to do is to explain his or her area of expertise in simple and clear ways. When we are “in” it, when we are living the topic every day, and when we know a lot about it, it is really hard to distance ourselves from it and […]

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