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Category: Listening

Recognizing and Managing “Listening Bias”

We post frequently on this blog about listening skills. Listening is of critical importance to your ability to persuade, sell, lead, follow… everything in the work place. But here is an important question for you to think about. How well do you listen to people you don’t like? We all come in contact with people […]

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The 6 Things at the Heart of Persuasive Communication

Persuasive communication is NOT about screaming louder than the other person. Persuasive communication is NOT about bullying or intimidating someone into agreeing with you. Persuasive communication is NOT about interrupting someone, cutting them off so they cannot finish their point. And persuasive communication is NOT about saying one thing to a colleague and then playing […]

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Executive Presence: The Art Of Projecting Leadership

Originally published with the Forbes Coaches Council, February 2019 Think about the best leader you’ve ever seen. What made her compelling? Many of us would say, “She just had ‘it.’ Her charisma was off the charts.” It may be hard to believe, but “it” — that combination of confidence, authority and personality that makes an executive engaging and inspiring — isn’t necessarily an […]

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How Storytelling Helps Us Connect with Our Audience

On February 10, 2019 the Grammy Awards opened with an introduction by women describing the importance of music in our lives. As I listened to Michelle Obama’s message, I thought of the relevance of her words to the work we do every day.  “Music helps us share ourselves…It allows us to hear one another, to […]

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The Psychology of Weak Language

One of the things I listen closely for in our workshops is a certain kind of vocabulary that we call “weak” or “qualifying” language. And when I hear it, my coaching sensors start ringing loudly. Words or phrases like “sort of,” “kind of,” “pretty much,” or “basically,” can be toxic for the speaker and dramatically […]

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A Simple Strategy To Know Your Audience

Originally published with the Forbes Coaches Council, December 2018. One of our central tenets in teaching persuasive communication is to know your audience. Having an informed sense of your audience’s needs, concerns, and context (did the company just suffer a drop in the stock price, did the VP in the room just get a big promotion, […]

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Making A Plan To Listen

Originally published with the Forbes Coaches Council, December 2018. When we go into a meeting, we all usually have some sort of plan for what we want to say. But how many of us make a listening plan? Now, listening may seem like the simplest thing in the world to do, and the idea of taking a […]

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Millennials: Need Management Approval? Have These 8 Answers Ready!

In our communication workshops, we work with clients from many countries, across several continents, and of course, in varying age groups, from just-out-of-college Millennials to Gen X’ers to late Baby-Boomers. In our work with these individuals, we often find a disconnect between how the generations speak to each other. These differences across the generations exist […]

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Finding Deeper Ways to Listen

I spend a lot more time thinking about listening now than I used to. Why? I am not really sure. It could be my advancing age, with a major milestone looming on the horizon. It could be parenthood. It could be experience in my job. It could be the influence of some of the people […]

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Embracing The Human: Using Empathy To Connect With An Audience

Originally published with the Forbes Coaches Council, September 2018. As a coach, I see a lot of different kinds of speakers: those who are confident and controlled and others who are nervous and still figuring out how to get their point across. And I’ve had people ask, “Don’t you sometimes want to laugh at how bad some […]

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