Communication

Making the determination about what is and what is not appropriate is a judgment call that we can only make when we are honest with ourselves about who our audience is and what the context is for our meeting.

Great and powerful communication is not a single skill set. No, in fact great and powerful communication is actually four skills. And like any other elite artist or athlete, great performances are built first by breaking the overall skill into subskills. When we break things down into smaller parts, it is easier to build a […]

Many of us in our professional lives will get to a point where we have a lot of experience. We have done the job for a while, we know the products, we know the stakeholders, we know what our clients or customers want or don’t want. Experience matters, a lot. And when we accumulate significant […]

One of the things that consistently comes up in conversation during coaching and training is the moving target of credibility. How to get it… what to do if you don’t have it… and how much of it is needed. And just like any other “power source” it helps to first understand the sources of credibility, […]

My colleagues and I are always making the case for stronger communication skills. And if we are going to make that case, then we also have to make the case for better preparation. And if we are going to make that case, then we also need to create some time in our work lives to […]

I was recently leading a workshop, when a participant named Paul started talking about the card game poker. We were discussing body language and presence, and Paul equated the conversation to having a good “poker face” while playing cards. In other words, he was talking about maintaining a consistent presence when speaking, no matter what we might […]

My wife Emily and I have recently been going through some old files in our basement, clearing some stuff out and making some much-needed room in an already-crowded basement. And whenever one starts opening boxes from long ago, two things always seem to happen. You find some stuff, and wonder “why did I ever keep that?” And […]

“Would you like to turn on tracking to allow us to gather personal information to improve the experience?” After downloading a new operating system, app, or device, we have all pondered this question. This question often creates antipathy or anger, curiosity at best. But it is an important question. Direct, honest, raw feedback is needed […]

Communication (or rather great communication) is not a series of memorized steps, standard moves, or a list of tips and tricks (oh how I hate that phrase…) No. Great communication is really about questions and choices. It is about understanding what is really going on in a given moment, seeing the situation clearly, and then deciding […]

This post was written by Lauren St. Germain, Facilitator and Coach for The Latimer Group. I am an “at home sourdough bread baker”. And to know me is to know that I love talking about bread just as much as I love baking and eating it. Think of me as your new “bread obsessed” friend. I started […]