communication

Years ago, before the age of the internet, when you got sick, you went to the doctor, she told you what was wrong, and what to do about it. The doctor had all (or most of) the information, so her job was to distribute that information to you so you could decide how to proceed. […]

(This post written by Brett Slater, Chief Social Media Officer at The Latimer Group) I got an amazing text from Dean yesterday while he was in a break at one of The Latimer Group’s workshops: “The most important ability in the workplace is account-ability…”  Whoa. Mind::blown. That phrase popped up spontaneously in that workshop, and we […]

Last week I had a conversation with a long-time friend and business partner, Mary Ann. And she shared with me that the Oxford Dictionaries has selected “post-truth” as 2016’s international word of the year, after the contentious Brexit referendum and an equally divisive US presidential election caused usage of the adjective to skyrocket, according to […]

My colleagues and I have a long-standing policy with this blog… no politics. We have clients and friends who sit on both sides of the political divide, and this blog is about business, not politics. Given the current state of US politics, it is almost impossible to address issues without offending SOMEONE. But our business […]

Earlier this summer, I wrote a short post about giving up my mobile devices for part of my vacation. So many of us struggle with the balance between being connected with the world vs being connected with the people right in front of us. And our mobile devices have become toxic roadblocks to attention span, […]

My colleagues and I talk frequently about this blog… how we should use it, what we should write about, how much to share with our readers. And the vast majority of the time, we default to straight business topics, with real anecdotes from real experiences with our clients. This is a business blog, first and […]

I am traveling on business this week, with one of our best clients. And in a workshop yesterday, I lived a sad convergence of business and current events. During one of the breaks, the participants in the workshop shared that one of the victims of the Orlando massacre had been their colleague. None of them knew […]

Just about a year ago, I wrote this short piece around the time of Robin Williams’ passing… For me, the words still ring true, and I refer back to them fairly often. The original post follows below. Hope you find it helpful. ~Dean No matter how certain you are, you never really know what another […]

I hear people refer all the time to a seemingly indisputable fact that we are neck deep in The Information Age. Everything about the way we generate it, consume it, store it, and share it is changing, rapidly. But while those trends are real and will continue for the foreseeable future, there is a bigger […]

The other day I was on a conference call with two good friends. One, Bill, is the CEO of US-based marine industry company. The other, Ron, is an independent marketing consultant. We were catching up on some business issues, and Bill made a comment that stuck with me. His company has had some communication challenges […]