Listening

I recently re-read a great article that discussed the four behaviors most responsible for killing relationships at home. The article quoted John Gottman, author of The Seven Principles That Make Marriage Work. And Gottman was quoted in Malcolm Gladwell’s book Blink. Anyone quoted by Malcolm Gladwell is worth a few minutes of my time. In […]

In a recent workshop, one participant asked a series of questions about how broad the application of the content we were teaching in the course actually was. I answered in a very “Latimer way,” by saying that our model applies to all forms of workplace communication: meetings, conference calls, presentations, email exchanges, etc. As I […]

That little voice inside your head, the one that tells you aren’t good enough… do you know that voice? Do you ever hear that voice telling you to question your own value or qualifications? Do you ever hear that voice whispering sour questions to you? I hear that voice, and I am sure most of you do […]

Engaging your audience during a virtual meeting is really hard, they say. And most people we work with are desperate for ways to create more engagement with their audience… because it feels next to impossible to create it. I am here today to tell you that it is NOT impossible. Is it hard? For sure. […]

Over the course of this blog, we write frequently about the important ingredients for great communication… clarity and brevity chief among them. Today we touch on another critical ingredient: context. Context is critical. Context creates relevance. Context helps your audience engage and listen. Context helps your audience care. We are all time starved. We are all attention deprived, to varying degrees. […]

My colleagues and I always talk and teach about the importance of knowing your audience, and preparing for your work communication correctly. And at the center of that work is the ability to clarify the message and “the ask,” to try to anticipate what the audience will care about, and the questions or objections they […]

(Author’s Note: The following story happened on December 6, 2021 during a quiet afternoon at our office. I happened to be sitting at our conference table with my wife Emily. We were having lunch, doing Christmas cards, and just making small talk about all the things we had to get done between then and the […]

The world is a constantly evolving place made up of constantly evolving people with constantly evolving expectations. What does that translate into? A world where your skills need to be constantly evolving (obviously). But as obvious as the point sounds, that is a really hard thing for most people to achieve. Agility is a good […]

(Author’s Note: I was recently scrolling through our archive of old blog posts. And I came across this one, which I wrote in 2014. It is a simple story about an interaction with my then-four-year-old son, where he outmaneuvered me at the frozen yogurt shop. But as is often the case, the simple story illustrates […]

I love podcasts, and listen to a wide range of them: sports, news, politics, crime drama, entertainment… you name it. I love the easy access and the escapism of a good podcast. One of my favorites is called Smartless which is cohosted by Jason Bateman, Sean Hayes and Will Arnett, three celebrities who are good […]