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Category: Email Communcation

My Stint in Mobile Device Rehab

I spent the last week on vacation with my family. Which means that for a few days prior to the beginning of vacation, my wife and I had our annual negotiation about mobile devices and the boundaries during vacation. In general, she and I agree on the basic premise… it is healthy to turn off […]

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How to Recognize and Avoid Passive-Aggressive Email

A colleague pointed us to a recent episode from the BBC Business Matters podcast. The subject: Has email made us more passive-aggressive at work? Here’s the¬†excerpt: Passive aggression, defined, is behavior characterized by indirect resistance to the demands of others, and an avoidance of direct confrontation. Both of which are much more easily done via […]

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Brevity, According to Winston Churchill

My colleagues and I speak and write all the time about the importance of getting to the point. We talk about the importance of respecting your audience’s time, managing their attention span, and how our fast-paced 21st century world makes this skill a critical one. It turns out that a pretty famous guy, Winston Churchill, […]

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To Communicate Well, You Must First Communicate

Last week I spent some time speaking with someone I occasionally coach. Last week’s problem was that he and a close colleague were in a tough spot, not communicating well. Apparently, the colleague was doing some things that were intensely frustrating for my client. The details are not important to the story, but there was […]

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The Importance of Staying in Touch

We had a great interaction this week, a story worth sharing. We heard from a guy who had been in one of our workshops in 2005, back when he was with one of our biggest client companies. He left that company in 2007, which is probably the last time we had any contact with him […]

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Can You Make it Simpler, Daddy?

I had an interesting conversation with my five-year-old son over the holiday. He asked me to explain something about sailing (which, of course, made his Dad smile). He doesn’t yet know how to sail on his own, but I’ve taken him out many times, and he loves it. He talks about boats all the time, […]

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How to Make Your Message Easy to Remember

Do you want to be an effective communicator? Do you want people to follow your lead, support your idea, or buy your product or service? Of course you do. When I say “be memorable,” I’m not suggesting that you do something outrageous so that they remember that crazy person who did “x.” I mean figure […]

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Be Clear and #MakeYourPoint

I just returned from a two-week trip to Shanghai and Singapore, where we conducted several training workshops for two different top clients. Our workshops were full of people from China, Singapore, Australia, New Zealand, USA, Britain, India, Belgium, Turkey, and Germany. It was a global group, with all of them reporting to global executives. Work […]

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