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No matter how certain you are, you never really know what another person is going through. You never really know what it is like to walk a mile in another person’s shoes. You never really know what is going on in another person’s life. Yesterday, the world learned that comedian and actor Robin Williams had […]

Have you ever listened to that person who says something like “um” over and over and over? After a while, all you hear are the “ums.” How about the person who says “like” or “you know”? Hard to listen to that after a while. How about the person who qualifies everything they say with a […]

I prefer speaking with people who think differently than I do. It’s more interesting. It’s more challenging. It makes me think. It opens my eyes to other perspectives. And sometimes it makes me angry. But it’s all 100% healthy. And unfortunately our society – in business and politics, and especially on social media – is […]

Sometimes it is hard to know the right way to say or write something. Sometimes it is hard to know the correct tone to take. How should I speak to these people? How formal or informal should it be? The answers depend on lots of things: the nature and seriousness of the topic; the level […]

The pronouns we use when we speak can be a powerful window into the way we think, the way we lead, and the way we think about others. When we hear a leader speak with “I” as the dominant pronoun it creates a certain experience. And when we hear a leader speak with “we” as […]

It’s a common occurrence in the business world. You prepare a meeting, presentation, or speech for a certain length of time, only to find out that you have a lot less time than you planned for. Sometimes we even learn our fate as we are walking into the presentation. We’ve spoken a lot lately about […]

In an earlier post, we talked about the first critical step towards creating a well-aligned, motivated and productive team. You must have a clear direction, mission or goal for that team to be aligned around, before you have any hope of having an aligned team. What’s the second critical step? Well, at the risk of […]

In the latest edition of our Soundwaves podcast, we offer some additional thoughts on the July 10, 2014 announcement by LeBron James that he’ll be returning to his home town of Cleveland to play with the Cavaliers once again. Rare is the occasion when a celebrity — especially such a high-profile one as LeBron — […]

Every once in a while a celebrity or an athlete does or says something that really catches you off guard, and makes you stop and think “wait… that was really good. Where did that come from?” Last Friday, July 11, 2014 was one of those times. Regardless of whether you like basketball, or follow sports […]

There is a disconnect that I witness every day. The disconnect is between our own perception of what is “clear” and what others think about that clarity. When we have an idea or a strategy or something in our head, and we have thought it through and worked it out, in our own minds it […]