Kendra Raguckas

Miscommunication happens when we assume others can “read between the lines” or make connections just because we can.

The world is noisy and getting noisier by the day. The amount of information available — through email, texts, chats, video calls, meetings, online media, and more — can be overwhelming, disorienting, and is almost always distracting. Good information becomes difficult to separate from bad. And in a business context, all this noise makes it harder to be heard causing good ideas to be ignored, important decisions to be delayed, and decreasing employee morale. Companies that want to compete and thrive need to find strategies to diminish the distraction.

This post was written by Kendra Raguckas, Senior Director of Learning at The Latimer Group. Recently, we had a wonderful experience facilitating a written communication training for the leadership of a local fire department. As we do with all our learning experiences, at the end we asked what made the most impact on them during the […]

This post was written by Kendra Raguckas, Senior Director of Learning at The Latimer Group. We hear many of our senior executive clients say, over and over, that their Gen Z employees are lacking certain critical communication skills that are required for business success. We get asked all the time to help bridge this gap, and […]

AI tools are being used everywhere these days. The efficiency and precision they bring is powerful, but as we mentioned in the blog post, AI: “Use it as a Prompt”, we never want to remove the human element from communication. Powerful, persuasive communication is authentic in tone and content. To achieve this using an AI […]

This post was written by Kendra Raguckas, Senior Director of Learning at The Latimer Group. Artificial Intelligence (AI) has quickly become a hot button topic for many in recent months. To ensure they are not left behind, many organizations are scrambling and investigating how to leverage AI, including The Latimer Group. In a recent meeting with […]

Hello friends! Today we continue our #LatimerAt20 campaign, and share with you our best communication insights. Over the last twenty years, we have worked hard to build a communication model that provides the user with clear and powerful tools and frameworks, and have built a repeatable process that serves as a blueprint for preparation success. […]

The disruption caused by stay-at-home orders forced sometimes painful transitions, but it also created the opportunity for significant evolution and innovation across business

Read this issue in its original magazine format. Leading The Evolution A year ago, businesses faced a challenge like no other. The COVID-19 pandemic brought lockdowns, large- scale transition to working at home, and an overnight moratorium on business travel. Airports idled. Employees, co-workers, and clients lived in tiny boxes on the screen. As the […]

This post was written by Kendra Raguckas, Director of Instructional Design & Technology at The Latimer Group. Two weeks ago, our team hosted a free online conversation focusing on our new normal in the virtual world. We shared our top five observations from the transition to mandated remote work and our recommendations on how to adjust […]