Dan Cooney

Understanding the Perception Gap

Posted On January 24, 2022 BY

This post was written by Dan Cooney, Facilitator and Coach at The Latimer Group. We all see things differently. Thanks, Captain Obvious! Yes, it’s a truism, but why is this one so important to you as a communicator? You have to understand the perception gap — the difference between what you said and what was […]

This post was written by Dan Cooney, Director of Business Development at The Latimer Group. My boss and I were on a recent call with a friend we admire, and we were all commenting how the prior week, roughly eight weeks into the lockdown, had been emotionally challenging one for all of us. Our friend said, […]

This post was written by Dan Cooney, Director of Business Development at The Latimer Group. Meeting madness! The problem has been hiding in plain sight for years and I’ve heard the stats more times than I listened to Purple Rain in the 80’s.  There are 55 million meetings a day in the U.S. alone and half of […]

This post was written by Dan Cooney, Director of Business Development at The Latimer Group. We were recently coaching a talented systems and operations manager (“Mike”) who previewed a presentation he was about to give on the importance of merging contact records in Salesforce for the sake of data hygiene. The intended audience for this presentation […]

This post was written by Dan Cooney, Director of Business Development at The Latimer Group. Have you ever been in a meeting with a busy PowerPoint slide beaming on the screen while a confident speaker proudly proclaims, “The numbers speak for themselves!”  You look at the slide and wonder, “Do they?” When a speaker makes this […]

In 1990, psychologist Elizabeth Newton asked her Stanford University students to play a simple game. Half of them were told they would be “tappers,” and their job was to tap the rhythm of one of several universally known songs, like “Happy Birthday.” The other half of the students were asked to be “listeners,” and their […]

Communicating with empathy might be the most important skill you can master. Why so?  Because it’s quite possible that machines are going to be dramatically better at almost – almost – everything else, and maybe much sooner than we expect. What we know for sure is that artificial intelligence (AI) is already very much woven […]

It takes less than 30 seconds for people to decide what kind of person they think you are. What a quaint idea! In fact, Princeton psychologists Janine Willis and Alexander Todorov have demonstrated that study participants make judgments about a person’s competence and trustworthiness in as little as a tenth of a second. One of the […]

This post was written by Dan Cooney, Director of Business Development at The Latimer Group. We all see things differently. Thanks, Captain Obvious! Yes, it’s a truism, but why is this one so important to you as a communicator? You have to understand the perception gap — the difference between what you said and what […]

In my last post, I used Chief Brody’s character from Jaws fame as an example of how our fight or flight system is triggered. Its manifestations run from sudden dry mouth, sweaty palms, flushed neck, butterflies in our stomach, and a brain that sputters like an old Fiat rather than performing like the Porsche 911 […]