Think of all the communications courses you’ve taken, seminars you’ve attended, and articles you’ve seen in which they tell you how to speak, how to present, or how to create a PowerPoint slide. Compare that to how much less often a course is offered on how to listen. Active listening is a key — an absolute MUST — for good communication, and it’s something we focus on frequently in our workshops at The Latimer Group. We break it down to 3 simple R’s to help you be a better listener:
- Respect — Active listening starts with the most common of courtesies. Engage with the person you’re communicating with. Turn off your phone. Don’t multitask. Focus your attention, because it will help you…
- Remember — Before things go in one ear and out the other, take a moment to jot notes during your conversation. Repeat key phrases back. Engage in a dialog to help you retain that key information. Ask questions for clarity. And then, once you’ve got it…
- Review — Wrap up your conversation or presentation with a summary, an action plan, next steps, etc. Go over what you covered, and what was decided as a result.
Use these 3 R’s liberally, and good listenership and respect will soon become traits you’re known for. Not a bad reputation to carry with you through your career.
[…] our last post, we talked about a few key steps you can take to become a better listener. But there will always be obstacles inhibiting our ability to listen. One of those obstacles is […]