listening

Finding Deeper Ways to Listen

Posted On November 20, 2019 BY

I spend a lot more time thinking about listening now than I used to. Why? I am not really sure. It could be my advancing age, with a major milestone looming on the horizon. It could be parenthood. It could be experience in my job. It could be the influence of some of the people […]

Today’s post was written by Brett Slater, Chief Social Media Officer at The Latimer Group. Improvisation fascinates me. A recent passion of mine has been improv comedy, and I’m a huge fan of jazz and jam bands, both of which lean very heavily on improvisation as a tool. Part of my fascination with the improv […]

The recent controversy over Bill Maher’s use of a racial epithet was yet another example of the power of language. Words have meaning, both good and bad. Words have power, both good and bad. Words make us feel things, both good and bad. This post is not about Bill Maher, the politics of language or […]

In nearly every workshop I teach, I ask a question that sounds something like this: “How many of you attend too many meetings that run long?” Nearly every hand goes up, every time. “How many of you get too many emails that are too overwhelming to read?” Nearly every hand goes up, every time. “How […]

Ask anyone who performs at a high level: athletes, dancers, singers, etc. They all prepare and practice their skills the same way. They break their skill down into smaller “sub-skills,” then practice each one individually, then put them all back together, and their overall skill level has improved. The same is true with communication. “Great […]

“Everyone has a plan until they get punched in the mouth.” – Mike Tyson People love to plan. Everyone has a plan. You can’t do anything in today’s world without a plan. But having a plan is only part of the equation… and I would say it is the easy part. The harder part of […]

Have you ever listened to that person who says something like “um” over and over and over? After a while, all you hear are the “ums.” How about the person who says “like,” or “you know?” Hard to listen to that after a while. How about the person who qualifies everything they say with a […]

We have written recently about the political divide in our country and how ineffective so many of us are in our communication on political topics. No one listens, everyone judges, and everyone believes that they are morally right in their beliefs. We are all living in our own echo chambers, where we distance ourselves from […]

Do you find it easy to persuade people? That’s a broad question, with an answer that is likely to be some version of, “Sometimes.” Whether someone is easily persuaded depends on a lot. The size of the ask, the environment and situation you’re in, the kind of person you’re trying to persuade, and other variables […]

Have you ever listened to yourself speak to your colleagues or customers? Have you ever just recorded yourself in a standard, nothing-special conversation, and actually listened to what you sound like? Try this. Record yourself in a typical conversation or phone call and listen closely to what you sound like. More specifically, count your pronouns. […]