Team Building, Teamwork

… is not the absence of conflict. The sign of a great team is the ability to resolve conflict, in a respectful and productive way. Of all the truisms I hold dear, this one has proven to be more true, more consistently, than any other. I first learned this truism when I was competing for […]

Attention business leaders… every once in a while, it is really healthy to pause, look in the mirror, and examine if and how you have changed and evolved. We are all evolving all the time, in varying ways and at varying speeds. We are all always evolving.  But the real learning from that evolution often […]

Every good organization is always examining itself, its policies and procedures, behaviors and norms. And when something major changes inside your organization, there often needs to be a close examination of how things are done, and an effort made to adapt to the new reality. This happened, or should have happened, in many ways and […]

(Writer’s Note: As we wind down the year, we have been spending time going through our blog archive, looking for older posts that still resonate. I wrote this post in 2012, and it applies just as accurately today as it did when I wrote it eight years ago. Enjoy!) I spoke at my former university […]

Writer’s Note: This piece was originally posted on our blog in November 2019, and was originally written for Forbes.com. And even though many organizations, are still operating primarily remotely, we believe that the behaviors in this piece are universal in their importance. So, don’t get hung up on the idea that we aren’t in the […]

We all have learned a great deal in 2020… I know I have. And the learning is not over. It never is. But every once in a while, even though the learning and the growth continues, it makes sense to pause and think about what has been learned. So, as we start to close in […]

Good communication requires a lot of things… listening, planning and preparing, and practice are definitely on the list, among other things. But one of the deceptively important elements of being a good communicator is about “picking the correct moment” carefully. Certain types of messages can be delivered at almost any time. Telling someone something good, […]

We have been doing some poking around our blog archive lately, and have come across some older posts that were really popular… and that still resonate. And this one is one of our most popular posts ever. We think the point is just as true today as when we first posted it six years ago. […]

The world is a constantly evolving place made up of constantly evolving people with constantly evolving expectations. What does that translate into? A world where your skills need to be constantly evolving (obviously). But as obvious as the point sounds, that is a really hard thing for most people to achieve. Agility is a good […]

One of the primary goals of this blog is to share our team’s ideas on communication skills, and highlight all of the ways that great communication helps you in the workplace. Great communication contributes to stronger leadership, collaboration, customer service, client retention, brand building, sales success, employee retention… a long list of important business success […]