Small Business

Does your organization accurately communicate your message and your brand to the street? Does your entire organization communicate a consistent message out to your customers, vendors, partners or shareholders? Are you sure? The larger your organization is, the more common it is to have communication gaps. Simple fact. And therefore, the larger your organization is, […]

We spend a lot of time here coaching people on how to communicate in order to get the outcomes they want. And in some cases, the outcome is a sale of a product or a service. But in many cases, the outcome is the “sale” of an idea or a plan. The vast majority of persuasion […]

Expressions of Gratitude

Posted On November 23, 2022 BY

Every day is a good day to express some gratitude. But the Thanksgiving season here in the United States seems like an especially good time to pause, reflect, and say “thanks” to those around us. My colleagues and I are putting the finishing touches on another very busy stretch of client time, and will spend […]

It is a very early August morning here. The sun is just rising in the east, and the only sounds are the tapping of my keyboard, and the drip of the coffee machine. My head is completely clear, and my heart is completely full. And so, I want to talk to you today about the […]

Things Are Moving Fast

Posted On February 4, 2022 BY

It has become a complete cliché to talk about how fast things move in the world today. But let’s lean into the cliché for a moment, and then talk about how we react to it. How fast is the world moving? Let us count the ways. We can measure it any way you want. There […]

[Author’s Context: It is Thanksgiving week here in the United States, which means, hopefully, many of us are taking a moment to pause and be grateful for the things we have. It is also 4:15am here in Connecticut, the feelings are flowing out of me, and I can’t sleep… which means I am writing in […]

One of the greatest struggles that every organization goes through is the battle against institutional memory loss. The loss is gradual. It begins before you are even aware that it has begun. And if left unchecked, the loss will gain momentum, and usually ends with a terrible fall, at great cost. History gets repeated. Mistakes […]

Regular readers of this blog know that I am an avid gardener, a weekend activity that has taken on a more prominent role for me in recent years. Prior to my early 40s, I wanted nothing to do with gardening… it was too closely associated with “weeding,” a weekend assignment from my youth that left […]

Long time readers of this blog know that I am a regular (but not constant) amateur poker player. I have a regular game with a group of friends, and our low-stakes game will range from one table of 6-8 players, to occasionally multiple tables with 12-20 players. And once per year, on the first Saturday […]

Quite some time ago, we got some bad news from a vendor we used to work with. A major deadline was going to be missed, and a deliverable we were counting on was not going to arrive on time. We had discussed this deadline with our vendor openly and emphatically as being important to us. […]