Listening

Author’s Note: It is very early here in southwestern Rhode Island, where we will spend the Thanksgiving holiday with extended family and many friends. I am watching the moon set out the kitchen window, and am now seeing the first hint of the sunrise glow to the east. The house is absolutely still, the only […]

A few weeks ago, I was having a follow-up conversation with a workshop participant. He called me in response to the same, sincere invitation I make at the conclusion of every workshop I teach. Call or email me if you think of something you want to discuss, or just want to run something by me. So, […]

I spend a lot more time thinking about listening now than I used to. Why? I am not really sure. It could be my advancing age. It could be parenthood. It could be experience in my job. It could be the influence of some of the people in my life. Probably, it is a little bit of all those […]

One of our central tenets in teaching persuasive communication is to know your audience. Having an informed sense of your audience’s needs, concerns, and context (did the company just suffer a drop in the stock price, did the VP in the room just get a big promotion, is a merger shaking everything up?) allows you to craft […]

Over the course of this blog, we write frequently about the important ingredients for great communication… clarity and brevity chief among them. Today we touch on a third critical ingredient: context. Context is critical. Context creates relevance. Context helps your audience engage and listen. Context helps your audience care. We are all time starved. We are all attention deprived, to varying […]

I was in a deep conversation the other day with an executive I am coaching, discussing communication behaviors, leadership styles, and what are the non-negotiable characteristics of great communication and leadership. And at the top of the list we were putting together was this… as often as possible, it pays big dividends to be able […]

This post was written by Hannah Morris, Director of Assessment & Advancement at The Latimer Group.   I have three kids and they all speak a different language than I do. When they start speaking MINECRAFT, I feel lost, and to a certain extent, excluded. It is not something they are doing intentionally or malevolently or even consciously. […]

We hear this all the time, from the people we train and coach. Engaging your audience during a virtual meeting is really hard, they say. And most people we work with are desperate for ways to create more engagement with their audience… because it feels next to impossible to create it. I am here today […]

Have you ever run a virtual meeting — over the phone or by video — and felt like no one was on the other end of the line? Have you ever asked a question and been met with what feels like an ocean of silence? Have you ever wondered how to create more engagement? Sure, […]

My colleagues and I write and talk all the time about having a message plan. And furthermore, we write and talk all the time about how strong listening skills can make your message planning stronger and easier. But what do we listen for? Listening is great and important, and most people don’t do it very well. But is it enough […]