Dean Brenner

My colleagues and I spend just as much time changing the way people think about communication as we do anything else. Better communication is not about new tips or tricks (a line I hear in workshops a lot… “I am looking forward to getting some new tips.” Wow, does that drive me nuts.) Better communication is about a lot […]

Do you ever have to participate in a standard, regularly-scheduled meeting within your company, where you (or someone you work with) presents updated data and information on the business/project? (I am sure your answer is “yes.” Most of us have.) Do these meetings end up feeling like the same meeting over and over and over […]

There are a few scenarios that show up frequently in our workshops. And one of the most common is a request from a participant to help them sell their idea/initiative/recommendation. Nearly every day, we work with people who have looked at the problem, done the research, and believe they have the correct solution or idea […]

People are constantly evolving. As we grow, get older, and experience new things, the sum total of who we are is constantly changing. We are not the same people we were a year ago, two years ago, ten years ago. Because every experience, every relationship, every success, every failure, has an impact on the bottom […]

I have a wide range of conversations with the people I coach. Coaching discussions on communication and leadership skills can cover a lot of territory. But there is a short list of things that seem to come up over and over and over. And at the top of the list is this seemingly simple idea. […]

Not everyone is naturally a great communicator. In fact, almost all successful communication — persuasive, engaging, inspiring — is made, not born. It requires preparation, skill and practice. And of course, it takes time… and we all know how little we have of that. If we are going to build a successful communication foundation, let’s […]

My colleagues and I write and talk all the time about having a message plan. And furthermore, we write and talk all the time about how strong listening skills can make your message planning stronger and easier. But what do we listen for? Listening is great and important, and most people don’t do it very well. But is it enough […]

One of the most common, and most tactical, comments we get from workshop participants is this: I understand why you want me to simplify my materials/slides. But I need to be ready for questions that may come up, and I need to be ready to support the person who wasn’t there. And I don’t want […]

I was speaking with a good friend recently. He’s a business owner, and the definition of a straight shooter. He doesn’t tolerate people who waste his time or who don’t deliver as promised. We were speaking about a few things on the phone, and he shared a story of a contractor he was working with who never, […]

In our communication skills workshops, there is a theme that always comes up that seems to surprise first-time participants. We talk about many of the most important aspects of great business communication: clarity, brevity, being memorable, setting context, communicating value, staying “on message”… all of the things that are required in the 21st century business environment. […]