4 Easy Steps to Leading a Great Conference Call
Posted On August 29, 2016 BY Dean Brenner
A 2004 survey from Raindance Communications looked at the issue of multitasking. And for those of you who regularly lead conference calls (like me), brace yourselves… the numbers ain’t pretty. These stats are a little dated but still eye-opening. According to this survey: 90% of people surveyed said they multitask while on conference calls; 70% reported doing other, […]
3 (First) Steps to Delivering a More Memorable Message
Posted On July 6, 2016 BY Dean Brenner
Do you want to be an effective communicator? Be more memorable? Do you want people to follow your lead, support your idea, or buy your product or service? Of course you do. When I say “be memorable,” I’m not suggesting that you do something outrageous so that they remember that crazy person who did “x.” […]
The Next Step Beyond Clarity and Brevity
Posted On June 22, 2016 BY Dean Brenner
We have shared many past posts here on the need and importance of clarity and brevity in your communications. Clarity and brevity are often the price of admission to be heard in the 21st century — table stakes — the cost to simply be able to play in the big leagues and have people listen […]
What REALLY Matters Most in Business Communication
Posted On June 6, 2016 BY Dean Brenner
I just returned from my 25th college reunion this past weekend, and yes… it was fun and exhausting, and a wonderful walk down memory lane. I spent time with great friends who I see regularly, occasionally and almost never, and all of it was amazing. Every reunion contains countless “so what have you been up […]
The Power of Non-Verbal Communication
Posted On April 26, 2016 BY Dean Brenner
I am relearning, once again, some powerful lessons about communication. And I am learning them from our infant daughter. Our daughter is rapidly approaching her first birthday, and is doing all the things you would expect her to be doing. Crawling around, getting into things she shouldn’t, making all sorts of sounds, screaming when she […]
How to Recognize and Avoid Passive-Aggressive Email
Posted On April 21, 2016 BY Dean Brenner
A colleague pointed us to a recent episode from the BBC Business Matters podcast. The subject: Has email made us more passive-aggressive at work? Here’s the excerpt: Passive aggression, defined, is behavior characterized by indirect resistance to the demands of others, and an avoidance of direct confrontation. Both of which are much more easily done via […]
On Labels and Judgments: 2016
Posted On April 18, 2016 BY Dean Brenner
(Earlier today, at my 5am spin class, I heard some sad news. I learned that a guy who had been a regular member of our early morning spin group had died over the weekend, apparently taking his own life. We weren’t close… we were friendly, enough to chat before and after class. We knew each […]
How to Be the BEST Listener Possible (and Why That’s Important!)
Posted On March 23, 2016 BY Dean Brenner
My colleagues and I always talk about the importance of knowing your audience, and preparing for your work communication correctly. We work with our clients on their ability to clarify the message and the ask, and to try to anticipate what the audience will care about, and the questions or objections they may have. And […]
Brevity, According to Winston Churchill
Posted On March 7, 2016 BY Dean Brenner
My colleagues and I speak and write all the time about the importance of getting to the point. We talk about the importance of respecting your audience’s time, managing their attention span, and how our fast-paced 21st century world makes this skill a critical one. It turns out that a pretty famous guy, Winston Churchill, […]
Soundwaves: Brevity and the War on Detail
Posted On February 29, 2016 BY Dean Brenner
We talk and write often about our 5 “ingredients” in the recipe for great communication: Clarity, Brevity, Context, Impact, and Value. We also have written a few articles and blog posts about the War on Detail — the notion that details in business and communication DO matter greatly, but we should choose carefully which details we […]