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What’s Your Default Setting for Detail?

In nearly every one of our communication workshops, we spend significant time discussing the role of detail in 21st century communication. Does detail matter? Of course it does. How much detail is necessary? That depends on many things: who your audience is, how familiar they are with the topic, how senior they are, how mission […]

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Do You Keep Score at Work?

Have you ever worked with someone who “keeps score” with you? You know, that person who always seems to remember the people who owe them something, or who did something bad to them, or how many people they need to get even with? Scorekeepers are people who keep track of how many good things they […]

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Listening Is Respect

This past weekend, I participated as a speaker in a training conference for young leaders. This is something I do every year, and that I enjoy immensely. It’s a great program, well designed, with lots of valuable information from multiple speakers. I spoke twice (both times on good communication skills) to two different subsets of […]

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What Is “Leadership Transference?”

Leadership can mean different things at different times to different people.  But a few things are non-negotiable. Not long ago, I read a short essay about Franklin Delano Roosevelt and the concept of “transference” came up. The point of the essay was that during his presidency, Roosevelt was not a healthy nor a strong man. He was in […]

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On Robin Williams, Depression and Being a Good Friend

No matter how certain you are, you never really know what another person is going through. You never really know what it is like to walk a mile in another person’s shoes. You never really know what is going on in another person’s life. Yesterday, the world learned that comedian and actor Robin Williams had […]

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How Distracting is Your Speaking Style?

Have you ever listened to that person who says something like “um” over and over and over? After a while, all you hear are the “ums.” How about the person who says “like” or “you know”? Hard to listen to that after a while. How about the person who qualifies everything they say with a […]

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Choosing the Correct Tone When You Speak

Sometimes it is hard to know the right way to say or write something. Sometimes it is hard to know the correct tone to take. How should I speak to these people? How formal or informal should it be? The answers depend on lots of things: the nature and seriousness of the topic; the level […]

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