The Art of Negotiation (as taught by a five-year-old)
Posted On February 13, 2015 BY Dean Brenner
(We originally published this post in June of 2014, but as always, there are business communication lessons here that ALWAYS hold up.) I spent the entire day yesterday with my five-year old son. We had quite a nice little Saturday. We woke up early, had breakfast together, and then went out for some man-style shopping. […]
The Customer is NOT Always Right
Posted On January 26, 2015 BY Dean Brenner
Sometimes certain phrases get repeated so often, they become more than cliche. They become indisputable fact. But that doesn’t mean such statements are always correct. Like many cliches, “the customer is always right” has some element of truth to it. The customer knows what they want or need, and the customer is entitled to certain […]
The Art of Negotiation (as taught by a four-year old…)
Posted On June 9, 2014 BY Dean Brenner
I spent the entire day yesterday with my four-year old son. We had quite a nice little Saturday. We woke up early, had breakfast together, and then went out for some man-style shopping. Home Depot was the highlight, for some tools. We then came home and spent several hours in the yard together. We […]