credibility

Earlier this morning, I was thinking about the way I coach clients. My colleagues and I always preach the important of message AND delivery. Message matters, first and foremost. But the way in which the message is delivered has a huge impact on the way the message is received. And then on my drive into […]

Do you find it easy to persuade people? That’s a broad question, with an answer that is likely to be some version of, “Sometimes.” Whether someone is easily persuaded depends on a lot. The size of the ask, the environment and situation you’re in, the kind of person you’re trying to persuade, and other variables […]

A virtual team is a team that is spread out over many locations, connected by the wonders of electronic communication. The hardest part of the Virtual Team is that the group rarely sees each other face to face, and in many cases, team members have never met in person. Despite an abundance of tools that […]

There is an old adage that you can tell a lot about a person by the way they treat people who “don’t matter” and when no one is looking. In other words, you get the real insight into a person’s character by the way they treat people who can’t help them in some way, or […]

We get inquiries all the time from managers, directors and organizational leaders about a need for communication training for their teams. And in nearly every conversation, the leader is very clear about the needs and weaknesses of his or her team. Then, when we actually conduct the training, and once the participants get comfortable enough […]

I was speaking with my good friend Tom the other day. Tom is a business owner, and the definition of a straight shooter. He doesn’t tolerate people who waste his time or who don’t deliver as promised. We were speaking about a few things on the phone, and he shared a story of a contractor […]