Category Archives: Listening

Video: To Persuade, Be More Than a Messenger

Throughout our business lives, our communication is peppered with information, updates, and messages, many of which it’s up to us to deliver. But to truly persuade, we must build consensus around our plan or idea. And to do that, we must do more than give an update, or deliver a message. We must prepare our message, know our audience, and get into a space where we’re focused on what’s important to them.

In the video below from a recent client conference, our Director of Learning Amy Fenollosa talks about the magic that comes when you communicate with the mindset of being MORE than a messenger:

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Always Be Ready to Argue the Other Side

We think and talk about persuasion a lot over here at The Latimer Group. We believe that the ability to use your words to create good outcomes is a critical skill in our world today… this has probably always been true, but perhaps never MORE true than it is today. In a world where communication… Continue Reading

To Change the Minds of Others, Change This About Yourself

Some of our most popular blog posts lately have been about how we communicate with each other, and the divide that’s so often formed when we’re faced with an opinion or viewpoint different from our own. And while there are plenty of examples we’ve written about from our President on this subject, it’s certainly not limited to… Continue Reading

To Be More Persuasive, Look Beyond the Façade

Today’s post was written by Amy Fenollosa, Director of Learning at The Latimer Group. The city of Lyon, France may be best known as the gastronomic epicenter of world; with phenomenal chefs and outstanding restaurants, people travel the globe to sample the rich Lyonnaise food. While I was there last week to teach Executive Communication Skills… Continue Reading

4 Communication Missteps Men Make in the Workplace

Earlier today, I had a LinkedIn conversation with a good friend named Bryan, who also happens to be a member of Latimer’s Board of Advisors. Bryan had read a recent blog post of ours about the language mistakes some women make in the workplace. And Bryan’s request and challenge to me was now to write… Continue Reading

3 Simple Changes to Give Your Meetings Fresh Perspective

Today’s post was written by Amy Fenollosa, Director of Learning at The Latimer Group. This week our team sat around a conference table with a consultant and after half an hour, he looked at us and said, “Maybe we should pause this discussion.” It was an unusual situation; typically we’re brought in as consultants and… Continue Reading

How Distracting is Your Speaking Style?

Have you ever listened to that person who says something like “um” over and over and over? After a while, all you hear are the “ums.” How about the person who says “like,” or “you know?” Hard to listen to that after a while. How about the person who qualifies everything they say with a… Continue Reading

How to Thrive in the New Communication Age

At The Latimer Group, we speak with our clients and colleagues about the “New Communication Age” we live in. Nowadays, communication is not just about having or controlling information. Years ago, in an era when not everyone had access to information, then the best communicators were, in fact, the ones who could access and disseminate… Continue Reading

How to Discuss Politics – or Anything – Respectfully (Yes, It CAN Be Done!)

Earlier this week, my wife and I, along with some good friends, attended our first political “town hall” event, hosted by Chris Murphy, the junior senator from Connecticut and a Democrat. We obviously are living in a highly-charged and emotional political climate in the United States, and these kind of town hall events are becoming… Continue Reading

Robb Willer, Political Polarization, and the Essence of Persuasion

We have written recently about the political divide in our country and how ineffective so many of us are in our communication on political topics. No one listens, everyone judges, and everyone believes that they are morally right in their beliefs. We are all living in our own echo chambers, where we distance ourselves from… Continue Reading

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